One of the challenges in the ITC sector is that quite often people enter the industry via a non-technical route. They could have come via a Call Centre, as a PA or Admin staff, even on the Compliance side. They may or may not have a formal tertiary certification or degree, or they may have completed 1 or 2 years at University studying one of the ‘soft’ sciences – such as Human Resources, Marketing, or Accountancy. With the ITC industry’s reputation for fair employment and the perception of higher salaries, ITC companies have been targeted as ‘dream companies to work for’. Not the least of these perceptions is that ITC companies are known for investing in their people, and that these are organisations where one can plan a career.
If they secure a position in this sector, as, say, a sales or admin person, the knowledge, jargon and acronyms are hard to pick up and really understand. This can prevent personal progress and career building. Companies always hope they will attract the right talent and want to be seen as an employer of choice.
Customised Training Helps!
SBI delivers not only standard training, but courses customised to the company’s products and services; courses that are designs for specific strategic company objectives; courses that range from highly advanced and with technical content, to administrative levels.
This course is for YOU: